This is an English translation. The German version is legally binding.
General Terms and Conditions of Remoteplatz GmbH
As of: October 2026
§ 1 Scope
(1) These General Terms and Conditions (“Terms”) apply to all contracts between Remoteplatz GmbH, Leipziger Straße 32, 10117 Berlin, Germany (“Remoteplatz”), and its customers (“Customer”) for the services described in § 2.
(2) Our services are offered exclusively to businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. We do not enter into contracts with consumers.
(3) Deviating, conflicting or supplementary terms of the Customer only become part of the contract if Remoteplatz expressly agrees to them in text form. This also applies if Remoteplatz provides services without reservation while aware of such terms.
(4) Individual agreements, in particular in the quote, a service description or a project contract, take precedence over these Terms.
§ 2 Services
(1) Remoteplatz provides in particular the following services, each delivered remotely:
- Consulting: AI and process consulting, process analyses, AI potential audits and roadmaps;
- Implementation: design and setup of AI agents, automations and integrations, including as fixed-price packages;
- Workshops and training: workshops, trainings and courses delivered live online;
- Support: ongoing monitoring, maintenance and further development of automations (“Automation as a Service”);
- Remote specialists: development, data and AI services as well as teaching by software engineers, trainers and other specialists selected by Remoteplatz (“Specialists”).
(2) The type, scope, timeframe and fees of the services are set out in the respective quote or service description. Consulting, workshops, support and the deployment of Specialists are provided as services; what is owed is professional work, not a specific economic result. The delivery of a specifically described work result (in particular the fixed-price package “AI process automation”) is owed as a work performance (Werkleistung) where agreed in the quote.
(3) Remoteplatz does not provide legal or tax advice. Information on data protection, the EU AI Act or other legal topics is practical and technical guidance and does not replace a review by qualified experts. Certificates of attendance for workshops do not certify legal compliance.
(4) Remoteplatz may use qualified subcontractors and freelance specialists to provide the services. Remoteplatz remains responsible to the Customer for their services.
§ 3 Conclusion of contract
(1) Content on the website, prices, packages and results of the price calculator are non-binding and do not constitute an offer. The price calculator provides an estimate based on typical effort.
(2) A contract is concluded when the Customer accepts a quote from Remoteplatz in text form (e.g. by email or electronic signature) or when Remoteplatz confirms an order from the Customer in text form. Unless stated otherwise, quotes from Remoteplatz are valid for 30 days.
§ 4 Customer cooperation
(1) The Customer supports Remoteplatz in providing the services. In particular, it provides the necessary information, contacts, access to systems and interfaces, test data, decisions and approvals in good time and free of charge.
(2) The Customer is responsible for being entitled to use and transfer the data, content and access it provides, and for holding the necessary licenses for its own systems or third-party systems it chooses.
(3) If the service is delayed because the Customer does not fulfil its cooperation obligations, or does not do so in time or in full, agreed deadlines are postponed accordingly. Any additional effort caused by this may be billed at the agreed hourly rates.
§ 5 Implementation projects and fixed-price packages
(1) The scope of a fixed-price package is set out in the package description and the quote. Services beyond this (e.g. additional workflows, systems or change requests after the concept has been approved) are agreed separately or billed at the hourly rate.
(2) For projects billed by effort, the parties agree on a cost cap before the start. If it becomes apparent that the cap will not be sufficient, Remoteplatz informs the Customer without delay. Additional effort beyond the cap is only provided and billed after the Customer’s approval.
(3) The Customer accepts work performances within ten working days after notification of completion, unless there are material defects. Acceptance is deemed to have taken place if the Customer does not report any material defects in text form within this period or uses the result productively; Remoteplatz points out this consequence in the notification of completion.
(4) The “AI process automation” package includes support and fine-tuning for 14 days from go-live. After that, support services under § 7 can be agreed.
§ 6 Workshops and training
(1) Workshops take place live online (e.g. via Zoom, Microsoft Teams or Google Meet). Content, duration, date, language, group size and trainer are set out in the quote. The Customer ensures that its participants can technically take part.
(2) The Customer can cancel an agreed date free of charge or postpone it once up to 14 days in advance. For a cancellation 7 to 14 days in advance, 50%, and for a later cancellation, 100% of the workshop fee becomes due; preparation already carried out is paid for in any case. The Customer remains entitled to prove that Remoteplatz incurred no damage or less damage. The Customer may name substitute participants at any time.
(3) If a date cannot take place for reasons Remoteplatz is not responsible for (e.g. the trainer’s illness), Remoteplatz provides an equivalent substitute where possible or agrees on a new date. No further claims exist in this respect.
(4) The Customer may use training materials and templates for internal purposes of its company. Recordings of workshops are only permitted with the prior consent of Remoteplatz and everyone involved.
§ 7 Support (Automation as a Service)
(1) The scope, support hours and response times are set out in the quote. New features, additional workflows and costs of external services are not included unless expressly agreed.
(2) Unless agreed otherwise, support contracts run for an indefinite period and can be terminated by either party with one month’s notice to the end of a month. Unused hour allowances expire at the end of the respective month.
§ 8 Deployment of remote specialists
(1) Remoteplatz selects the Specialists and introduces them to the Customer; the Customer can hold interviews and make a selection beforehand. The Specialists provide their services on behalf of Remoteplatz. Remoteplatz organizes and coordinates the deployment and is the Customer’s primary contact.
(2) The Customer defines the professional requirements, goals and priorities and can involve the Specialists in collaboration with its team via the agreed communication channels. The provision of temporary agency workers within the meaning of the German Temporary Employment Act (AÜG) is not the subject of the contract; the Customer does not give the Specialists instructions under employment law.
(3) Unless a project price has been agreed, billing is monthly based on the hours worked and documented. For each additional Specialist in the same engagement, Remoteplatz grants a discount on the hourly rate if and to the extent stated in the quote.
(4) If a Specialist does not meet the agreed requirements or becomes unavailable, Remoteplatz promptly provides a suitable replacement (replacement guarantee). Remoteplatz may replace Specialists for good cause, taking the Customer’s interests into appropriate account.
(5) Unless agreed otherwise in the quote, deployments without a fixed term can be terminated by either party with 14 days’ notice to the end of a month.
(6) If the Customer wishes to engage or employ a Specialist deployed via Remoteplatz directly, during the deployment or within twelve months after it ends, it agrees this with Remoteplatz beforehand. Such a transfer is possible; the terms are agreed on a case-by-case basis.
§ 9 Fees and payment
(1) All prices are net, plus statutory VAT. No placement fees apply. Costs for licenses, usage or hosting of external services (e.g. n8n, Make or AI services) are borne by the Customer; they are listed separately or billed directly between the Customer and the provider.
(2) Services billed by effort are recorded in 15-minute units and invoiced monthly. Unless agreed otherwise in the quote, fixed-price packages are invoiced 50% on order and 50% after acceptance or delivery; workshops after delivery; support flat fees monthly in advance.
(3) Invoices are payable without deduction within 14 days of the invoice date. Invoices may be sent electronically. The billing currency is set in the quote; conversions in the price calculator are non-binding.
(4) If the Customer is in default of payment, Remoteplatz may withhold further services until payment, after giving prior notice. Statutory consequences of default remain unaffected. The Customer may only set off undisputed or legally established claims.
§ 10 Rights of use
(1) Upon full payment of the respective fee, the Customer receives an exclusive, transferable right to use the work results created individually for it (e.g. code, workflows, configurations, documentation), unlimited in time and territory, for all known types of use. Until then, use is permitted on a revocable basis.
(2) For pre-existing or generally usable components of Remoteplatz (e.g. templates, building blocks, methods, training materials, know-how), the Customer receives a simple, perpetual right of use to the extent required to use the work results. Remoteplatz remains entitled to continue using these components.
(3) Third-party software and open-source components are subject to their respective license terms. Remoteplatz points out material license terms.
§ 11 Specifics of using AI
(1) AI systems work on the basis of probabilities. Their results may be incomplete, inaccurate or wrong. Remoteplatz designs automations with appropriate checks and – for critical steps such as payments, binding communication or confidential content – with human approval. The professional review of the results and the decision on their use lie with the Customer.
(2) The performance and availability of AI models and other third-party services (e.g. Google Cloud) are outside Remoteplatz’s control. If a provider changes its services, prices or terms, Remoteplatz helps with the adjustment; the effort is paid as agreed.
(3) The Customer decides which data is fed into AI systems. Remoteplatz does not use Customer data to train its own or third-party AI models unless expressly agreed.
§ 12 Confidentiality
(1) The parties treat all confidential information received in the course of their collaboration, in particular trade and business secrets, customer data, access data and source code, as confidential and use it only to perform the contract. This obligation continues for three years after the end of the contract, and indefinitely for trade secrets.
(2) Remoteplatz obliges the Specialists and subcontractors it uses to maintain confidentiality accordingly. On request, the parties sign a separate non-disclosure agreement (NDA).
(3) Remoteplatz only names the Customer as a reference with the Customer’s prior consent.
§ 13 Data protection
The parties comply with applicable data protection law, in particular the GDPR. If Remoteplatz processes personal data on behalf of the Customer, the parties conclude a data processing agreement under Art. 28 GDPR before processing begins. Remoteplatz processes personal data only to the agreed extent, preferably on servers in Germany or the EU. Information on processing by Remoteplatz itself can be found in the privacy policy.
§ 14 Defects
(1) For work performances, Remoteplatz first remedies defects at its own choice by repairing the defect or producing the work anew. If subsequent performance fails, the Customer may reduce the fee or withdraw from the contract in accordance with the statutory provisions and claim damages under § 15.
(2) The Customer reports defects without delay in text form with a comprehensible description. There is no defect where a malfunction is caused by changes made by the Customer or third parties, by third-party systems or by use contrary to the documentation.
(3) Claims for defects become time-barred twelve months after acceptance. This does not apply to claims under § 15 (1) or where a defect was fraudulently concealed.
§ 15 Liability
(1) Remoteplatz is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
(2) In cases of slight negligence, Remoteplatz is only liable for the breach of an essential contractual obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the Customer may regularly rely (cardinal obligation). In this case, liability is limited to the typical, foreseeable damage for this type of contract, and at most to the fee for the affected order or, for ongoing contracts, to the fees of the last twelve months.
(3) Remoteplatz is only liable for the loss of data up to the effort that would have been required to restore it if the Customer had backed up its data properly and regularly.
(4) The above limitations also apply in favour of the legal representatives, employees, Specialists and vicarious agents of Remoteplatz.
§ 16 Force majeure
Events for which Remoteplatz is not responsible and which make performance significantly more difficult or impossible (e.g. force majeure, outages of communication networks or third-party services, official measures) extend the performance deadlines by the duration of the disruption plus a reasonable start-up period. If the disruption lasts longer than two months, either party may terminate the affected contract.
§ 17 Term and termination
(1) Term and ordinary termination are governed by the quote and §§ 7 and 8. The right to terminate for good cause remains unaffected.
(2) Terminations must be made in text form. At the end of the contract, services provided up to that point are paid for; Remoteplatz hands over the work results created and paid for up to then, as well as any access and documents provided to it.
§ 18 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is the registered office of Remoteplatz GmbH. Remoteplatz is also entitled to sue at the Customer’s general place of jurisdiction.
(3) Amendments and additions to the contract must be made in text form. Individual agreements always take precedence (Section 305b BGB).
(4) Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid provision.
(5) These Terms are also available in an English translation. The German version is authoritative.